Account

Delete your account and data

This page lets you request deletion of your OwnStore account (Android app com.ownstore.mystore, published by OwnStore) and the data associated with it.

How to request deletion

  1. Enter the email address or mobile number registered to your OwnStore account below.
  2. We email a confirmation link to the address on that account. This proves the request is yours.
  3. Open the link. Your account is deactivated and signed out immediately, and deletion is scheduled for 7 days later.
  4. Changed your mind? Use the same link any time within those 7 days to restore your account.

Nothing is deleted yet. We'll email a confirmation link to the address registered on the account.

Already signed in? You can do the same thing from Settings → Delete account inside the app, without waiting for an email.

What gets deleted

When the request completes, the following are permanently erased from our systems:

  • Login credentials — password, one-time passcodes, and all reset tokens.
  • Your personal details — name, email address, and mobile number.
  • Business profile — business name, address, GSTIN, PAN, logo, drug licence and FSSAI numbers.
  • Bank and payment details — bank account number, IFSC, and any saved payment-gateway keys.
  • Customer and supplier contact details — names, phone numbers, email addresses, and addresses you entered.
  • Patient records — every patient profile, medical history, allergy note, and appointment record, where you used the clinic features.
  • Uploaded documents and images — prescriptions, reports, and scans, deleted from storage as well as from the database.
  • Push notification tokens and any call auto-reply history synced from your phone.

What we are required to keep, and for how long

Tax records. Section 36 of the Central Goods and Services Tax Act, 2017 requires every registered taxpayer to preserve invoices and related accounts for 72 months (6 years) from the due date of the relevant annual return. We therefore retain your tax invoices, credit and debit notes, and payment ledger entries for that period.

These records are de-identified before retention: the customer name, phone number, email address and postal address are stripped, leaving only the amount, tax rate, and date. They can no longer be traced back to you or your customers, and they are never used for any purpose other than complying with the law.

We also keep a minimal record of the deletion request itself — the date and its status, with no personal identifiers — so we can demonstrate that the request was honoured.

How long it takes

  • Immediately on confirming — your account is deactivated and signed out on every device.
  • After 7 days — data is permanently erased. This is the cancellation window.
  • Within 30 days at the outside — erasure completes across all systems, including backups taken before the request.

Deleting some data without deleting your account

You can delete individual records — customers, invoices, products, patients, and uploaded documents — from inside the app at any time, without closing your account. If you want a broader deletion but wish to keep your account, email us at [email protected] describing what you'd like removed.

Need help?

If you can't access the email address on your account, write to [email protected] from any address and we'll verify your identity another way. See also our Privacy Policy.